Shipping policy

Last updated: September 2026

At Arcade Mug, we carefully prepare every order to make sure your mug is produced and packaged with care.

Processing & Shipping

All of our mugs are produced and shipped directly from New York, USA.

Orders are sent to the shipping address provided at checkout. Shipping options and estimated delivery times are displayed during checkout.

Once your order has shipped, you will receive tracking information when tracking is available.

Delivery Delays

Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

If your order has not arrived within the expected delivery window, please contact us and we'll be happy to help.

Damaged or Incorrect Orders

We want you to be happy with your purchase.

If your mug arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Please include your order number and clear photos of the issue so we can review the situation and help find an appropriate solution.

Depending on the situation, we may offer a replacement or another appropriate resolution.

Returns & Exchanges

Because our mugs are produced specifically for each order, we do not accept returns or exchanges due to a change of mind, incorrect selection, or simply no longer wanting the item.

However, if there is a problem with your order, please contact us. We are committed to helping our customers and will review each issue individually.

Incorrect Shipping Address

Please carefully check your shipping address before completing your purchase.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, please contact us so we can discuss the available options.